Contact Us

Please use the contact form below if you have any questions about your merchandise purchase. For a prompt reply, please post all correspondence in English. If your query is regarding shipping, please note the following shipping time frames:

Shipping Times

United States

• Regular Mail shipping to the USA 2-3 weeks

• Express Mail shipping to the USA 7 business days

Canada

• Regular Mail shipping within Canada 2-3 weeks

• Express Mail shipping within Canada 7 business days

All Other Countries

• International Regular Mail shipping 4-8 weeks

• International Express Mail shipping 6-12 business days

Delivery will be provided by your local postal service unless otherwise indicated in your shipment notification. If your order has not been delivered within this time frame, please contact us.

For all enquiries, please provide us with your full name and if applicable, your order number.

Thank you.

Your e-mail questions will be answered within 24 hours (Mon-Fri, holidays excluded). If you prefer to call in your question, the customer service number is 1-877-399-7778, then press "0" for customer service. If there are no operators available, please leave your message in the customer service mailbox. Generally, e-mailed questions will be answered faster than by phone. If you are calling from outside of North America, please call (905) 842-0999.